Terms and Conditions
Access to this website and the information provided about the products and services
(“Product” and “Services”) offered by Gold Line Telemanagement Inc. (Gold Line)
are subject to the following Terms and Conditions. By visiting this website (Website”)
You (“You” or the “User”) accept these Terms and Conditions and the terms and conditions
to be bound by them. If You do not agree to these terms, then please do not use
the Gold Line Website. Gold Line reserves the right to change or amend these Term
updated version of the Term and Conditions on this Website. The amended Terms and
Please note that additional terms and conditions shall apply to the specific Product
or Service that you purchase from Gold Line. To view the terms and conditions of
the GLSIP Services, please view END USER SIP TRUNK AGREEMENT.
1. INTELLECTUAL PROPERTY RIGHTS
(a) Intellectual Property Rights. The Products and
Services and any information and content including but not limited to any software
programs, music, sound, photographs, video, graphic or other materials available
on or through the Website (collectively, the "Contents") are owned by Gold Line
and/or its licensors and are protected by applicable domestic and international
copyrights, trademarks, service marks, patents or other proprietary rights and laws.
You are strictly prohibited from and shall not record, copy, distribute, publish,
perform, modify, download, transmit, transfer, sell, license, reproduce, create
derivative works from or based upon, distribute, post, publicly display, frame,
link, or in any other way exploit any portion of the Contents, in whole or in part.
Any rights not expressly granted to You are reserved. Any violation of copyright
laws may result in severe civil and criminal penalties. Violators will be prosecuted
to the maximum extent possible.
(b) Limited License. Gold Line grants You a limited
license to use the Contents only as permitted herein and subject to these Terms
and Conditions. As a condition of your use of the Contents, You agree not to use
the Contents for any purpose that is unlawful or prohibited by these Terms and Conditions.
The Contents are provided for personal use only. Any unauthorized commercial use
of the Contents, or the resale of the Contents, is expressly prohibited. You also
agrees to abide by all applicable local, provincial, federal, state, national and
international laws and regulations and is solely responsible for all acts or omissions
that occur under your account or password, including the content of your transmissions
through the Contents used.
(c) Theft or Unauthorized Use of Products and Service.
You shall not use or obtain the Products or Service in any manner that is contrary
to or avoids Gold Line policies and procedures, including in an illegal or improper
manner. You shall notify us immediately, in writing or by calling our customer support
line, if you become aware at any time that a Product or Service is stolen, fraudulently
used or otherwise being used in an unauthorized manner. When you call or write,
you must provide your account number and a detailed description of the circumstances
of the fraudulent use or unauthorized use of the Product or Service. Failure to
do so in a timely manner may result in the disconnection of your Product or Service
and additional charges to You. Until such time as we receive notice of the theft,
fraudulent use or unauthorized use, you will be liable for all stolen, fraudulent
or unauthorized use of the Product or Service. Gold Line reserves all of its rights
at law and equity to proceed against anyone who uses the Products or Services illegally
(d) Prohibitions. You agree that You will not alter,
modify, adapt, create derivative works, translate, deface, decompile, disassemble
or Reverse Engineer the Contents, or attempt to do so, or permit, acquiesce, authorize
or encourage any other party to do the same. For the purpose of this Agreement,
“Reverse Engineer” includes any act of reverse engineering, translating, disassembling,
decompiling, decrypting or deconstructing (including any aspect of “dumping of RAM/ROM
or persistent storage”, “cable or wireless link sniffing”, or “black box” reverse
engineering) data, software (including interfaces, protocols and any other data
included in or used in conjunction with programs that may or may not technically
be considered software code), service, or hardware or any method or process of obtaining
or converting any information, data or software from one form into a human-readable
(e) Geographical and Other Restrictions. Gold Line
may, from time to time, based on local laws or otherwise, update these Terms and
Conditions to provide limitations on the countries and/or carrier networks in or
on which the Contents may be installed and/or used.
2. USE OF THE WEBSITE
(a) Third-Party Content and Websites. The Website
may contain links to websites that are not owned or controlled by Gold Line. Gold
Line assumes no responsibility for the content, privacy policies, or other practices
of third-party websites. You are encouraged to read the terms and other policies
of such websites. By using the Website, You agree that Gold Line shall not be liable
in any manner due to your use of any third-party contents or website. In addition,
Gold Line will not and cannot censor or edit the content of any third-party site.
By using the Website, You expressly relieve Gold Line from any and all liability
arising from your use of any third-party website.
(b) Transmission of Personal Data. You acknowledge
and agree that by providing Gold Line with any personal or proprietary user information
through the Website, You consent to the transmission of such personal or proprietary
user information over international borders as necessary for processing in accordance
with Gold Line's standard business practices. You should be aware that linked websites
may contain transmission of personal data provisions that differ from the provisions
provided herein. Gold Line is not responsible for such provisions, and expressly
disclaims any and all liability related to such provisions.
(c) Nature of Content. The Website is not intended
for use by children under the age of 13.
(d) Use of "Cookie" File Features. Gold Line reserves
the right to store information on a user's computer in the form of a "cookie" or
similar file for purposes of modifying the Website to reflect users' preferences.
(e) Downloads. All Content (including software, if
any) that is made available to view and/or download in connection with this site,
excluding Content and/or software that may be made available by end-users through
a communication service, is owned by and is the copyrighted work of Gold Line and/or
its suppliers and licensors and is protected by copyright laws and international
treaty provisions. Your use of the Software is governed by the terms of the software
license agreement, if any, which accompanies or is included with the Software ("License
Agreement"). You may not install or use any Software that is accompanied by or includes
a License Agreement unless You first agree to the License Agreement terms. In the
event that any Software is not accompanied by a license agreement, it shall be governed
by these terms and conditions. You further agree that You will not download any
content or software without complying with all applicable use controls, laws and
regulations, and You warrant that You will not download any content or software
where such downloading is prohibited by local laws.
(f) Use of Personal Contact Information Provided.
Gold Line may use the personal contact information collected from You (such as email
address, telephone number of postal address) to contact You for customer service
and survey purposes. We may also use your contact information to send You marketing
or promotional materials. You may opt out of receiving promotional and/or marketing
materials by following the “Unsubscribe” link once You receive the first such communication
from Gold Line.
3. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION
(a) General. By using the Website and the Contents
(including, without limitation and as previously defined, the Products and Services),
You expressly agree that such use is at your sole risk. The Website and the Contents
are provided on an "AS IS" and "as available" basis. Neither Gold Line nor its affiliated
entities nor each of their respective officers, directors, employees, agents, third-party
content providers, designers, contractors, distributors, merchants, sponsors, licensors
or the like (collectively, "Affiliates") warrant that use of the Website or Contents
will be uninterrupted or error-free or free from viruses, security breaches or the
like. Neither Gold Line nor its Affiliates warrant the accuracy, integrity or completeness
of the Contents offered for sale on the Website. Gold Line makes no representation
or warranty that the Contents in this Website are legal, appropriate or available
for use in all geographic locations. Those who choose to access this Website do
so at their own risk and are responsible for compliance with any and all local laws,
if and to the extent such local laws are applicable.
(b) GOLD LINE AND ITS AFFILIATES DO NOT MAKE ANY WARRANTIES
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES
OF TITLE OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
WITH RESPECT TO THE CONTENTS (INCLUDING WITHOUT LIMITATION THE PRODUCTS AND SERVICES
SOLD THROUGH THE WEBSITE). YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY
AND PERFORMANCE OF THE WEBSITE AND THE ACCURACY OR COMPLETENESS OF THE CONTENT OR
DATA MADE AVAILABLE VIA THE WEBSITE IS ASSUMED SOLELY BY YOU.
(c) NEITHER GOLD LINE NOR ITS AFFILIATESSHALL BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF THE USE OF OR INABILITY TO USE THE WEBSITE, EVEN IF SUCH PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
(d) GOLD LINE’S TOTAL LIABILITY TO YOU PURSUANT TO
THE TERM OF THIS AGREEMENT SHALL BE$100.
(e) THIS LIMITATION ON LIABILITY INCLUDES, BUT IS
NOT LIMITED TO, THE TRANSMISSION OF ANY VIRUSES WHICH MAY INFECT A USER'S EQUIPMENT,
FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE
OR OTHER INTERCONNECT PROBLEMS (e.g., YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER),
UNAUTHORIZED ACCESS, THEFT, OPERATOR ERRORS, STRIKES OR OTHER LABOUR PROBLEMS OR
ANY FORCE MAJEURE. GOLD LINE CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED
OR SECURE ACCESS TO THE WEBSITE.
(f) WITHOUT WAIVING THE EXCLUSIVE GOVERNING LAW CLAUSE
BELOW, SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS
OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF GOLD LINE
AND ITS AFFILIATES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify
and hold harmless Gold Line and its Affiliates from and against any and all claims,
damages, obligations, losses, liabilities, costs or debt, and expenses (including
but not limited to attorney's fees) arising from: (i) your use of and access to
the Website or Contents; (ii) your violation of any term of these Terms and Conditions;
(iii) your violation of any third party right, including without limitation any
copyright, property, or privacy right. These defense and indemnification obligations
will survive these Terms and Conditions and your use of the Contents or Website.
4. GENERAL TERMS
(a) Notices. Notices by Gold Line to You may be given
by means of a general posting at the Website. Notices (including questions, complaints,
or legal notices) by You may be given by electronic messages or conventional mail,
as follows: (i) Electronic mail (e-mail) must be sent to firstname.lastname@example.org
; (ii) Mail and courier deliveries must be sent to: Gold Line Telemanagement, Inc.,
300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada.
(b) Written Agreement. These Terms and Conditions
constitute a written agreement between You and Gold Line. A printed version of these
Terms and Conditions, and of any notice given in electronic form related to this
agreement, shall be admissible in judicial or administrative proceedings to the
same extent, and subject to the same restrictions, as other business contracts,
documents, or records originally generated and maintained in printed form. Furthermore,
You hereby waive any and all defenses You may have based on the electronic form
of these Terms and Conditions and the lack of signing by the parties hereto to execute
these Terms and Conditions.
(c) Entire Agreement. These Terms and Conditions constitute
the entire agreement between You and Gold Line related to this Website and the Contents.
These Terms and Conditions supersede all prior written, oral, or electronic agreements
between You and Gold Line relating to this Website.
(d) Limitation of Cause of Action. You and Gold Line
agree that regardless of any statute or law to the contrary, any cause of action
arising out of or related to the Contents must commence within one (1) year after
the cause of action arose or be forever barred.
(e) Ability to Accept Terms and Conditions. You affirm
that You are either more than 18 years of age, or an emancipated minor, or possess
legal parental or guardian consent, and are fully able and competent to enter into
the terms, conditions, obligations, affirmations, representations, and warranties
set forth in these Terms and Conditions, and to abide by and comply with these Terms
and Conditions. In any case, You affirm that You are over the age of 13, as this
Website is not intended for children under 13. If You are under 13 years of age,
then please do not use this Website.
(f) Assignment. You may not assign your rights and
obligations hereunder. However, Gold Line’s rights and obligations are fully assignable.
(g) Modifications. Gold Line has the right to modify
these Terms and Conditions and any policies affecting the Website. Any modification
is effective immediately upon posting to the Website. Your continued use of the
Website shall be conclusively deemed an acceptance of all such modification(s).
Your only right with respect to any dissatisfaction with any modifications made
pursuant to this provision, or any policies or practices of Gold Line in providing
the Website, including without limitation (i) any change in the Contents, or (ii)
any change in the amount or type of fees associated with the Products or Services,
is to cancel your subscription in accordance herewith. Gold Line has the right to
modify, suspend or discontinue the Website or any portion thereof at any time. Gold
Line may also impose limits on certain features, Products or Services or restrict
your access to parts or all of the Website without notice or liability.
(h) Waiver and Severability. The failure of either
party to exercise or enforce any right or provision of these Terms and Conditions
shall not constitute a waiver of such right or provision. If any part of this agreement
is determined to be invalid or unenforceable pursuant to applicable law including,
but not limited to, the warranty disclaimers and liability limitations set forth
above, then the invalid or unenforceable provision will be deemed superseded by
a valid, enforceable provision that most closely matches the intent of the original
provision and the remainder of these Terms and Conditions shall continue in full
force and effect.
whole or in part, the public Internet and third party networks to transmit voice
and other communications. Gold Line is not liable for any lack of privacy which
may be experienced with regard to the Products or Services. Notwithstanding the
foregoing, it is Gold Line’s policy to respect the privacy or our customers, please
to view our policy.
(j) Violations. Gold Line reserves the right to seek
all remedies available at law and in equity for violations of these Terms and Conditions,
including but not limited to the right to block access from a particular Internet
address to the Website. Gold Line reserves all of its rights at law and equity to
proceed against anyone who uses the Services illegally or improperly.
(k) Survival. The provisions of this Agreement relating
to indemnification, limitations on liability, warranty limitations and disclaimers,
resolution of disputes, billings and your obligation to pay for the Products or
Services provided and any additional usage charges, shall survive the termination
of the Agreement and the termination of the Services.
(l) Arbitration Other than any dispute that qualifies
for small claims court, any dispute or disagreement of any kind between You and
Gold Line shall be resolved by binding arbitration in accordance with the laws of
the province of Ontario and the Arbitration Act (Ontario), which is deemed to be
incorporated by reference into this clause, as modified or supplemented under this
Section. The arbitration tribunal shall consist of one arbitrator. The decision
of the tribunal shall be final and binding and no appeal shall lie therefrom. The
tribunal shall have the power to order one party to contribute to the reasonable
costs and expenses of the other party, or to pay all or any portion of the costs
of the arbitration, as the panel determines in its discretion. Note however, that
before You take a dispute to arbitration or to small claims court, You must first
contact our Customer Care Department representative at the customer service number
on your Gold Line invoice for the Products or Services, or write to us at the following
address and give us an opportunity to resolve the dispute: Gold Line Telemanagement,
Inc., 300 Allstate Parkway, Markham, ON L3R 0P2, Attention: Legal Department. You
must describe your dispute and provide Gold Line with any supporting documentation.
Likewise, if Gold Line has a dispute with You, it will notify You by letter sent
to your billing address and attempt to resolve it before pursuing litigation or
(m) Governing Law/Forum Selection. These Terms and
Conditions are governed by the laws of the Province of Ontario to contracts made
and performed solely in the Province of Ontario, without regard to conflict of laws
Gold Line is committed to the highest quality of service and customer satisfaction.
Customer concerns are handled by our trained customer service personnel, in accordance
with the following process
- Customer calls into the Gold Line call center and speaks with a first level customer
service representative ("CSR").
- The issue is handled by the first level CSR.
- If the issue is not resolved by the end of the call or needs further internal processing,
an internal ticket is created and forwarded to the appropriate department for further
resolution. Customer is given a timeline for the resolution at that time.
- If first level customer care is not able to resolve the issue or forward to an appropriate
department or if the customer is not satisfied with the resolution given, customer
is given the option to speak with a team leader (second level CSR).
- If the second level CSR resolution is not satisfactory to the customer they will
be given the option to speak with a team manager or 3rd level CSR for further resolution.
- In the event that customer is still not satisfied, they will be referred to the
"Legal" page on the Gold Line website where they can find a link to the Commissioner
for Complaints for Telecommunications Services (CCTS) website and will also be given
the CCTS phone number.
CCTS is an independent agency whose mandate is to resolve complaints of individual
and small business customers about their telecommunications services. If you have
a complaint about your telephone, wireless, or Internet service, you must first
try to resolve it directly with your service provider. If you have done so and have
been unable to reach a satisfactory resolution, CCTS may be able to help you, free
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call
toll-free at 1-888-221-1687.
© 2014 Gold Line Telemanagement, Inc. All Rights Reserved.